Refund policy

Returns Procedure: 
- Before returning any goods please read all our terms and conditions. 
- Dragon must be informed by e-mail or telephone on 08000 996669 of any items that you wish to return for credit or exchange within 14 calendar days commencing the day of delivery. A member of staff will provide you with a Returns Notice Number. 
- Please also ensure that you include a copy of your invoice when shipping any items back to us as well as your Returns Notice Number.
- If an item is sent back to us without a Returns Notice Number; a refund will not be given.
- No parts that have been used, fitted or installed will be accepted for Credit or Refund.
- We will not under any circumstances pay any VAT/Import Duties on returns, If we are requested to do so your return will be rejected/abandoned.
- Returns Notice Numbers are valid for 1 calendar month, if the goods are not returned within that period, the returns notice number will be cleared and if you wish to return the goods this will be treated as a new request and may be rejected.

Refunds: 
- Refunds can take up to 7 clear business days to be processed. Some payment providers can take a number of additional days for funds to clear and show in your online bank accounts. 

For orders that have been supplied correctly & assuming goods are in re-saleable condition:
-Within 14 days from the day of delivery - Goods can be returned for any reason for a full refund of goods and outgoing delivery charge.
-We do not cover returns postage back to us
-After 14 days from the day of delivery - Goods can be returned at our discretion and will be subject to a 20% handling charge. The initial delivery charge & return delivery charges will NOT be refunded.
-After 28 days from the day of delivery – Goods are not accepted back for refund.

For orders that have been supplied incorrectly & assuming goods are in re-saleable condition:
-Within 28 days from the day of delivery – Goods can be accepted back for full refund, refund for initial shipping and refund for return shipping.
-If goods are not in re-saleable condition e.g fitted/test fitted, original packaging not present, covered in grease/lube etc, supplied correctly or incorrectly we will not accept for a refund.

Further Terms and Conditions:
- Parts specially ordered to customer's requirements cannot be returned unless the goods are not of satisfactory quality, not fit for purpose or not as originally described. 
- Any orders that you receive that have incorrect or missing items must be reported to us within 48 hours of the goods being received. After this time we will not be held accountable, have any obligation to accept a return, or be able to offer any replacement items.
- All parts being returned must be in resalable condition including all the original packaging. Items will not be accepted if they appear to have been fitted, had sealant/grease/paint applied or the packaging damaged. 
- Any items which have been amended or modified from their original specification will not be credited under any circumstance. Any amendments or modifications carried out in an effort to install items are done so purely at the end user's risk.